When you face challenges while trying to meet a dealine, you need help right away. MaverickCare provides a completely new service experience. You receive proactive support through a single point of contact for instruments, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.
MaverickCare is included with every new instrument purchase. With MaverickCare, you have access to Anitoa’s experts on every subject, as well as a portal of many of technical papers and application notes, so you can focus your own research and development with confidence.
MaverickCare with Standard Warranty
Each Maverick product is supplied with a one year standard warranty that covers all aspects of the use of the Maverick for mission-critical tasks such as diagnostics during an epidemic. Anitoa has staffed enough people and stocked with sufficient parts to ensure smooth operations of all the customer's Maverick products in the field.
1-business-day technical response
Online knowledge center
Proactive software and firmware notifications
Warranty repair coverage - all parts and labor covered
20 to 30-day instrument repair or replacement depending on nature of technical issue and location of customer.
Anitoa tech team is ready to help resolve any product issue spanning from hardware to software to interaction with chemistry.
MaverickCare Plus with Extended Warranty
Extend your peace of mind—Anitoa offers up to 5-year assurance plans. Simply call us to schedule service — no budget approval or purchase order delays. Trust us to keep your Maverick instrumentment running at peak performance.
1-business-day technical response.
Online knowledge center
Warranty repair coverage for up to 5 years for any reason, including normal wear and tear. *
15-day instrument repair or replacement with shipping charges fully covered.
Face-to-face or online meetings to discuss technical issues with in house experts.
* Excluse damages due to gross negligence.
Anitoa engineers are available to meet with customer 1-on-1 to resolve critical technical issues.
MaverickCare Documentation and Spare Parts Support
In addition to the basic documentation such as user manual and product inspection report, many customers also need us to provide support documentations about quality control and regulatory compliance for the Maverick qPCR systems. Anitoa has made a list of available documents that customer can request.
Product user manuals (IFU) and application notes.
Technical service bulletins (TSB) for hardware and software components.
Quality control documentations and ISO certificates.
Regulatory compliance documentations and certificates.
Anitoa is prepared to support customers with various documentation requests.
Anitoa stocks enough factory original spare parts to support and service all the operating Maverick qPCR instruments in the field.
