Product Support

MaverickCare - Committed Support to Minimize Downtime

What is MaverickCare?

When you come across challenges while trying to meet a dealine, you need help right away. MaverickCare provides a completely new service experience. You receive proactive support through a single point of contact for chemistry, instrument, software, and solutions. Get faster response times, faster access to specialized experts, and faster time to resolution.


Along with standard 1-year instrument hardware waranty, MaverickCare is included with every new instrument purchase. With MaverickCare, you have access to Anitoa’s experts on every subject, as well as a portal of many of technical papers and application notes, so you can do your own research quickly and easily.

MaverickCare with Standard Warranty

  • 2-business-day technical response
  • Online knowledge center
  • Proactive software and firmware notifications
  • Warranty repair coverage - all parts and labor covered
  • 15-day instrument repair or replacement
Anitoa tech team is ready to help resolve any product issue spanning from hardware to software to interaction with chemistry.

MaverickCare Plus with Extended Warranty

Extend your peace of mind—Anitoa offers up to 5-year assurance plans. Simply call us to schedule service — no budget approval or purchase order delays. Trust us to keep your Maverick instrumentment running at peak performance.

  • 4-business-hour technical response.
  • Online knowledge center
  • Warranty repair coverage for up to 5 years for any reason, including wear and tear. *
  • 15-day instrument repair or replacement with shipping charges included.
  • Face-to-face or online meetings to discuss technical issues with in house experts.

    • * Excluse damages due to gross negligence.

Anitoa engineers are available to meet with customer 1-on-1 to resolve critical technical issues.